Shipping, Returns & Order Protection Policy

Shipping, Returns & Order Protection Policy

Order Processing & Delivery Times

All orders are processed within 7–14 business days.

Due to international fulfillment, logistics constraints, and periods of high demand, delivery may take up to 30 business days after dispatch, depending on the destination and carrier.

All delivery timeframes provided on our website are estimates only, and are clearly communicated before purchase and during checkout.

An order is considered within the normal delivery window as long as it has not exceeded 30 business days after dispatch.

Fulfillment, Tracking & Refund Eligibility

Once an order has entered the fulfillment process and a tracking number has been assigned, the order is considered shipped and no longer eligible for a refund, except in the following cases:

  • The order is officially confirmed as lost by the carrier after investigation

  • The order is returned to sender due to a fulfillment error

The assignment of a tracking number confirms that fulfillment has begun.

Orders showing active tracking and still within the stated delivery timeframe are not considered lost and are not eligible for refund.

Delivered Orders

Orders marked as “Delivered” by the carrier to the shipping address provided at checkout are considered fulfilled and not eligible for refund, regardless of whether the package is claimed or retrieved by the customer.

Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

We are not responsible for orders that are delayed, lost, or undeliverable due to incorrect, incomplete, or inaccessible address information provided by the customer.
Such orders are not eligible for refund.

Customer Responsibility

By placing an order on our website, customers agree to:

  • Monitor tracking updates provided after shipment

  • Contact the carrier directly if delivery attempts fail

  • Allow the stated delivery timeframe before requesting resolution

Chargebacks & Disputes

By completing a purchase, the customer agrees to contact our support team and allow reasonable time for resolution before initiating a dispute or chargeback.

Failure to follow the merchant’s resolution process may result in dispute denial based on non-compliance with merchant terms.

📧 Dripculture@proton.me

Acceptance of Terms

By completing a purchase on our website, the customer acknowledges and agrees to all terms stated in this policy.

By completing a purchase on our website, the customer acknowledges and agrees to all terms stated in this policy.